Purchases At CompleteUK
We want you to
be delighted every time you shop with us. Occasionally though, we know you may
want to return items. That's why under our 14-day returns guarantee, if for
any reason you are unhappy with your purchase, you can return it to us in its
original condition within 14 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from
the purchase of an item within seven working days of the day after the date
the item is delivered. This applies to all of our products except for digital
items (eg: e-Books) where the item has been downloaded. We regret that we also
cannot accept cancellations of contracts for the purchase of video, DVD, audio,
video games and software products where the item has been unsealed or consumable
products that have been used.
To cancel your purchase within the seven-working-day cooling-off period, please
email us.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service as
proof of posting does not guarantee delivery; this will also offer additional
insurance for the transit of your return.
Please note that you will be responsible for the costs of returning the items
to us unless we delivered the item to you in error, or if the item is damaged
or defective. If we do not receive the item back from you, we may arrange for
collection of the item from your residence at your cost.
You should be aware
that once we begin the delivery process you will not be able to cancel any contract
you have with us for additional services carried out by us (eg: giftwrapping).
We cannot refund any priority, express or courier component of the postage charge.
Faulty Damaged or Incorrect Goods
This section explains what to do if you've received a damaged, defective or incorrect item from CompleteUK. This returns policy does not affect your statutory rights.
If the item was damaged in transit
* If you take delivery of a product and the contents have been damaged in transit,
you can return the item(s) to us within 30 days of receipt for exchange. Please
email us for more information.
If the item is defective
* You have the right to return a faulty item within a reasonable period of time.
Please keep any warranty information that accompanies your item as this may
be needed should there be a fault. If you choose to return the item to us, please
email us at for more information
If we sent you an item you did not order (an "incorrect" item)
* As soon as you find out we've sent you an incorrect item, email
for more information